Returns Policy
Subject to exceptions, we're happy to exchange or refund your purchase within 14 days of delivery, for Click & Collect orders the 14 days starts after you have received your 'Order Ready for Collection' email.
Your refund will be credited to the original payment card. Please note if you wish to exchange your item(s), this can only be done in our store. We are unable to offer exchanges if you return your item(s) to us via the post or courier.
Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
You can return most products excluding the following:
- Cosmetics/fragrance once the original packaging has been opened, unless faulty.
- Pierced earrings and other pierced body jewellery unless faulty.
- Quilts, duvets, pillows and mattresses, no exchange or refund once the original packaging has been opened or damaged unless faulty.
- Gift food and products containing alcohol, no exchange or refund, unless faulty.
- Underwear/lingerie, control wear, hosiery and swimwear, no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.
- Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.
- Preowned games
- No exchange or refund on grounds of Health & Safety unless faulty or purple barb in place.